Can we have the option to disable AI responses and just enable the Dialogue Workflow only?\u000a\u000aSo that any questions or responses outside the Dialogue Flow will NOT be answered by the AI. And will only be answered by a live agent.

Dialogue Workflow only - without AI | CX Genie

Q: Dialogue Workflow only - without AI

Can we have the option to disable AI responses and just enable the Dialogue Workflow only?

So that any questions or responses outside the Dialogue Flow will NOT be answered by the AI. And will only be answered by a live agent.

Taco.LingJul 29, 2025

Founder Team

Shawn_CXGenie

Jul 30, 2025

A: Hi! Yeah you can totally do this with CX Genie's Workflow. If you need more detail about this setting, you can join our Community here so our support can help you: https://discord.gg/6jvy9Qut6e

Helpful?

CX Genie

Share CX Genie

Related questions