matrix.gmatrix.g
Aug 3, 2025
Q: Escalate to a Human Agent
Is this feature currently only working for Facebook Messenger, Telegram, and websites due to the workflow module limitation?
Founder Team
Shawn_CXGenie
Aug 4, 2025A: You can use email notification in the workspace setting! We have a lot of events for you to trigger the email notification
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Verified purchaser
If workflow features aren't available for WhatsApp integrations, are we really have alternative settings for triggering email notifications through events?
Also, is this just a temporary solution you're suggesting, or is this the approach you expect us to do?
Verified purchaser
Any feedback on this