jass_Q: Hi, I see ticket management is now live for Tie2 and Tier 3.
So thanks for that š.
But, and a BIG but. When a user clicks on 'Create a ticket', it opens up https://ticket.cxgenie.ai/
We don't want that please. A user chatting with my branded chabot and logging a ticket at cxgenie?? Please allow us to add our own domain. Or is it already available to have our own domain?
ethan.nguyen
May 15, 2024A: Hi,
We will release the custom domain very soon.
Regarding your concern about the domain when creating a ticket, we understand the importance of maintaining your brand's identity throughout the customer interaction process. Currently, the tickets do redirect to our default domain, but we will soon support custom domain integration to align with your branding.
To request a custom domain, please visit our feature request portal here: https://cxgenie.canny.io/. You can submit your request for a custom domain there, and our team will prioritize it according to user demand and feasibility.
Additionally, you can join our Discord community at discord.gg/sxsKuRFpeY to engage in discussions and stay updated with the latest developments.