Q: If you have a built-in knowledge base, it would be an ideal all-in-one customer support tool.
Do you have any plans to implement it?
Mei_Nguyen
May 22, 2025A: Hi there,
Thanks for your suggestion! We already offer a built-in knowledge base feature. You can upload your documentation, FAQs, or website content so that the bot can use it to assist customers effectively.
worapinPLUSThanks! I’m not referring to Knowledge-based for RAG. I mean a help website where we can create multiple help documents, tutorials, and similar resources :)
Mike_CXGenieSo you'd like to create a help guide on CX Genie for your agents, is that correct? If it is so, I'll note this request and share it with our team for future consideration. We're still exploring this feature, so there's no ETA yet. Thanks for the suggestion!
worapinPLUSYes, correct. Like what Intercom and many customer support platform :)
Like this ->. https://share.cleanshot.com/SzcRScln
Thank you for the reference! Just to clarify, are you looking for a guide on how to use CX Genie, or you want to create a help section for your own business? If it’s about CX Genie, you can check our official docs here: https://documents.cxgenie.ai/.
worapinPLUSAdd sections for help, news, and change logs to the chat widget, and link these sections to relevant help documents for customers, not for CX Genie.
Thank you for the clarification! I think that would be a very useful feature. I’ll share your input with our development team for future plans. For updates, feel free to join our Discord community at https://discord.gg/rQs9Czys. Thanks again!