Q: Mailbox feature - Only with Gmail?
Hi, I'm glad you are finally adding the email to ticket feature as it's not really a functional help desk product without that. I'm a little confused about why you keep only mentioning Gmail though. Why does a specific email vendor matter? I use Outlook as my business email vendor, would that not work?
Here is how Freshdesk handles this situation, fyi:
https://support.freshdesk.com/support/solutions/articles/37541-set-up-your-support-email
Shawn_CXGenie
Mar 24, 2025A: Hello! Thank you for your interest in the mailbox integration feature. Currently, this is the initial phase, and we plan to expand support to other platforms, including Outlook, in the next stages.
We understand that you’re looking forward to these additional integrations, and rest assured, they are on our roadmap. We’ll keep you updated as we progress and release these new capabilities.
If you have any other questions or specific requirements in the meantime, feel free to reach out. We appreciate your understanding and continued support as we work to improve this feature.
chris-srOK, thanks. I purchased the Tier 3 license last week. Hopefully you can deliver the Outlook integration within the 60 refund period or I'll need to return it.
TheGarPLUSSame situation for 2nd time, same way of refund because if mailbox is not with SPTM support