Q: Own api or not?
Hi! Does CX Genie use its own internal OpenAI API key to generate responses, or do I need to provide my own API key for it to work?
I don’t want to bring my own key

Mike_CXGenie
Jul 11, 2025A: Thank you for your question. Yes, CX Genie comes with a built-in OpenAI API key and is ready to use right away, so you don’t need to provide your own. However, we do offer the option to replace our default API key with your own if you ever need to.

Verified purchaser
What is the purpose and benefit of using our own OpenAI API key?
If you use your own OpenAI API key, the conversation limit will follow the constraints of your selected model rather than CX Genie’s default limits. Also, any custom training or fine-tuning you've applied to your model will be reflected in your bot’s responses, whereas our default model runs based on our pre-configured settings.