4.5
Taco ratings
Customers appreciate CX Genie for its intuitive interface, AI learning capabilities, and seamless AI to human handover feature. Some users have noted limitations in customization options and conversation limits, but these are minor in comparison to the overall positive feedback. With an impressive 4.7 overall rating and a 60-day money-back guarantee, CX Genie is a solid buy for those seeking to automate routine tasks, personalize every interaction, and boost sales with AI.
AI-powered summary of customer reviews
Verified purchaser
Poor Support
Shame that there is no response to the email address for support.
The AI engine generates random responses and I have highlighted this in my email to support but no response.
Verified purchaser
Promising Potential with Outstanding Support
I recently started using CX Genie, and it has already made a significant impression on me. The first thing you'll notice about this AI chatbot product is its sleek and polished design, which not only looks great but feels intuitive and user-friendly.
Despite being relatively new to the market, CX Genie stands out due to its rapid and proactive development cycle. The team behind it is relentlessly pushing out new features, which highlights their commitment to continuous improvement and innovation. This persistent evolution is a huge positive indicator for me, as it shows that they are actively working to refine and expand the product's capabilities.
Any bugs I encountered were promptly noted by the staff, and it's clear that user feedback is taken seriously. The community is very active and open, with the support team always readily available to assist.
It's refreshing to see that you can directly interact with the CEO and other team members on Discord. This level of transparency and engagement fosters a sense of trust and confidence in the product's development trajectory.
I only have a few 'cons' regarding how things work now. For instance, there is a limitation of 50k conversations per month even with your own Open API key, and there are few options for customization and white-labeling. However, they have heard our concerns and are taking action to address these limitations. And I truly believe they will. :)
While CX Genie is not perfect yet, the ongoing improvements and the team's mindset of building the product alongside the community make me genuinely believe that they are on the path to achieving something awesome. If they maintain this pace and user-centric approach, CX Genie is poised to become a leading player in the AI chatbot space.
So if I were you, I would not miss the opportunity to purchase this lifetime deal and help shape this product. :)
Anna_CXGenie
Jun 24, 2024Hi Rafael, thank you so much for leaving this amazing review! And we at CX Genie are really thrilled you're enjoying the platform!
Your review also perfectly captures our commitment to: intuitive design & user-friendliness, rapid development, always responsive support, transparency & building a community.
Additionally, we hear you on the conversation limits and customization options. New plans...
Verified purchaser
Works perfectly.
I am using it for my blog and ecommerce website and it works well now.
Pros:
- Worth the price
- Easy setup and UI
- Facebook integration
- Bot training
Cons:
Not found at present.
Anna_CXGenie
Jun 19, 2024Hi there, were so glad your enjoying CX Genie and it's working well with your blog and e-commerce. That's exactly what we aim for – a seamless solution to enhance customer interactions.
Appreciate you taking the time to leave this review! :) If there's anything we can do to enhance your experience with CX Genie, please let us know --> https://discord.gg/B3heXRJ5dc
Verified purchaser
"Highly Recommended: Exceptional Product and Support from CX Genie"
Great product and amazing help from CX Genie. We are very happy with the White Label product they provided. The CEO, Mr. Ethan, personally offered assistance to resolve the issues we were facing within just one hour of us reporting them. We are very satisfied with both the product and the support we got. We highly recommend CX Genie to any company looking to invest in AI Chat Bot. CX Genie is professional, reliable, and keep their promises.
Anna_CXGenie
Jun 13, 2024Hey Alex, thanks so much for the awesome review! It makes our day to hear you're enjoying CX Genie, the white-label features, our support team's helpfulness, and our CEO Ethan's of course!
We're always happy to help, so if you ever have questions or ideas, please share them with us on Discord. :)
Thank you!
Verified purchaser
CX Genie is surreal
If I had 10 TACOS I would definitely vote. The CX Genie is surreal. I've been testing various tools here at APPSUMO for more than 30 days and CX Genie was the best I've tested. They are increasingly improving functionalities. Support responds very quickly. It has everything to become APPSUMO best Chatbot tool.
Anna_CXGenie
Jun 13, 2024Thanks so much for the great review! We're thrilled youre enjoying CX Genie and finding it useful! Also really appreciate you highlighting our support team's responsiveness and help.
If there's anything else you need or have suggestions for, please don't hesitate to reach out.
Thanks again!