CX Genie Reviews

I have been experimenting with the tool while being on tier 3. This is not the first tool that i use on this kind of software. However this is the first time that i believe i have high chances to use it on everyday use and i am planning to use it both internally for my operations and for my customer's operations. I like that when someone uploads an image it is not getting downsized (not compressed like it is done on messaging tools). Keep up the good work.

After using CX Genie extensively for my daily work, I can confidently say this tool deserves a solid 5-star rating. Every feature is thoughtfully designed and genuinely useful — it’s clear that the team behind CX Genie knows what businesses actually need when it comes to customer engagement and automation.

✅ Easy to Use, Yet Feature-Rich

From the moment I signed up, the interface felt intuitive and clean. Setting up channels, managing conversations, and building workflows didn’t require any technical knowledge. It’s perfect for teams who want to save time without sacrificing functionality.

🚀 API & Webhook Support – Surprisingly Robust

One of the most impressive parts of CX Genie for me is its clear, well-documented API and Webhook support. If you're a bit more technical (or working with a dev team), you’ll appreciate how flexible and powerful these tools are. They allowed me to integrate CX Genie smoothly with our internal systems — no guesswork, no confusion.

📊 Real-Time Dashboard & Reports

The analytics dashboard gives a live view of team performance, customer interactions, and response times. It helped me quickly spot bottlenecks and improve our workflows. I also like how easy it is to export data or set up automated reporting.

🤖 Smart Automation Without the Headache

Creating auto-replies, assigning chats to team members, and setting up chatbot flows is super simple. You don’t need to be a chatbot expert to make things work — everything is designed to be user-friendly.

🔗 Omnichannel Support

Whether it’s Facebook, Zalo, or web chat, all conversations come into one central place. This made it much easier for my team to stay on top of everything, especially during peak hours.

Final Thoughts

CX Genie strikes the perfect balance between power and simplicity. If you're looking for a customer experience platform that can scale with your business, automate where it matters, and still give you full control via strong APIs and Webhooks, this is the one.

Highly recommend it — 5/5 from me.

Cxgenie is a promising tool with active development and a clean, powerful interface for customer interactions. The team is clearly working to improve the platform, which is great to see.

However, there are some important limitations. For European users, the main issue is the lack of GDPR compliance, as data is stored on servers in Singapore without clear safeguards for EU transfers. This can be a serious obstacle for many businesses.

If compliance is addressed, Cxgenie could become a very strong solution. Until then, it’s best suited for users outside the EU or for projects where GDPR is less critical.

This is a powerful chatbot that has quite a complete feature set that I didn't find in competing products. CX Genie aims to provide a complete web and messenger customer support solution and its making great strides towards that.

This is a versatile platform that connects your messaging services to a central helpdesk so your team can do the job of providing support - and also Ai can get involved. The platform has some bugs, but the team seems to be very proactive at squashing them.

Overall, the user interface is good, but sometimes it takes a little bit of digging to find the exact setting you are looking for.

4 Tacos for now and possibly this will be upgraded to 5 once a few more items get looked at.

The team are really building something special! Constant updates and a true focus on taking this mainstream. Once GDPR compliant we cant wait to start using this technology properly.