Verified purchaser
Built in workflows are the hidden gem
Honestly, I didn’t care much about AI hype, but the way CX Genie lets me build workflows for different types of leads and how they trigger AI at the right time is brilliant. Conversations can be categorized, tagged, and routed to the right person automatically. It's saving a lot of our team's workload
Huy_CXGenie
Aug 22, 2025Love hearing this 🙌 The workflow engine is definitely one of the features we’re most proud of, because it’s designed exactly for what you described — reducing repetitive workload while letting AI kick in at the right moments.
We’re thrilled it’s helping your team save time and route conversations more effectively. That’s the kind of impact we want every user to feel.
If you’d like to share more about how you’re setting up workflows (or swap ideas with other users), we’d be happy to have you in our Discord community: https://discord.com/channels/@me/1377866635309748314/1408280471384625304 💬
– The CX Genie Team 🚀