Verified purchaser
Clean UI, Excellent Support, and Growing Potential
I’m a Tier 3 user.
Pros
Intuitive and modern UI/UX — very easy to set up and manage.
Extremely responsive support team — quick resolutions and active guidance.
Cons
Experienced some hiccups while connecting custom domains, but the support team was helpful in troubleshooting.
Overall
CXGenie is a solid tool with great potential. The platform feels well-designed, and the customer support sets a high standard. With a few improvements on domain integrations, this can easily become a go-to solution for businesses.
Shawn_CXGenie
Aug 19, 2025This is Shawn from the Support team. I’m really sorry to hear about your disappointing experience and I completely understand how frustrating this must have been for you. Please accept my sincere apologies for the difficulties you faced.
We truly value your feedback and are already working on addressing the issues you mentioned to make sure they don’t happen again. Your experience matters a lot to us, and we want to regain your trust.
Once everything is fixed, I’d truly appreciate it if you could consider updating your review—it would mean a lot to us. In the meantime, I’ll stay on top of this ticket until things are fully resolved for you.