I've been on the hunt for a decent chatbot solution for a while. As a business owner, I don't really have the time or resources to deal with complicated coding or interfaces. But most chatbots I tried were confusing to set up or felt like just answering machines with pre-programmed responses.

I tried CX Genie, and let me just say -- it really works! Setting it up was a so easy - no coding involved, thank goodness! The interface is super intuitive, and uploading my FAQs and training data was also easy.

But here's the best part that I really enjoy a lot is that this chatbot actually learns! It pulls from my data to create personalized responses that are helpful for my customers. They don't feel like robotic scripts, and it actually reduces the number of repetitive questions my team has to deal with. There's also a great human handover feature that lets me connect customers with a live agent when needed.

All in all, i would recommend for anyone whos looking for a fast and easy setup, and a way to really streamline their customer interactions in a way that doesnt feel robotic!