Name: Good Product but, Very Poor Support and keeps failing
Item: CX Genie
Rating: 3
Author: zeospec

Group

Software

Customer experience

Sub category

Customer support

Product tag

Chatbot

Best for

Ecommerce

Virtual assistants

Integrations

BigCommerce

Facebook

Magento

Shopify

WordPress

Operating system

Windows

macOS

Linux

Browser-based

Android

ChromeOS

Features

GDPR-compliant

Hybrid chat mode for agent with AI recommendation

All integrations (& future added integrations)

Table data for chatbots (MySQL/PostgreSQL)

Chatbot members feature (agencies can create separate bots for their clients)

If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade between 3 license tiers while the deal is available

Ability to downgrade between 3 license tiers within 60 days of purchase

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The One-Stop Solution for Exceptional Customer Experiences

Manage and optimize customer interactions with the intuitive dashboard: The comprehensive dashboard provides a unified view of your customer interactions, helping you to track chatbot performance, identify top customers, spot trends, and gain insights into customer satisfaction.Automate, engage, and gather feedback to boost customer satisfaction and drive sales: Our AI-powered chatbot will help you handle routine tasks, proactively engage with customers, and collect valuable feedback.

The dashboard provides you with a single-source view into all of your customer interactions.

Explore the top benefits of using CX Genie for your online business:<ol><li>Enhanced Customer Satisfaction: CX Genie's 24/7 AI chatbots ensure seamless support, eliminating wait times and boosting satisfaction through proactive interactions and personalized recommendations.</li><li>Reduced Customer Support Costs: Automation of routine tasks frees up your agents, while self-service chatbots handle inquiries, saving you from high costs while enabling high-quality support.</li><li>Improved Efficiency and Productivity: Chatbots tackle a wide range of queries, while accessing real-time data, streamlining operations and enhancing decision-making.</li><li>Increased Sales and Revenue: Proactive engagement and personalized recommendations drive sales through upsells, upgrades, and referrals, while feedback fuels your product improvements.</li></ol>

Unlock success with CX Genie: boost satisfaction, slash costs, improve efficiency, and watch revenue grow!

CX Genie offers a 24/7 virtual agent to handle e-commerce customer service, which can be created easily with one click.The platform works with multiple data sources, ensuring the chatbot can access diverse information for comprehensive and accurate responses. Upload all the data that you have, interact with the chatbot in the voice you want it to use, and watch your chatbot get smarter by the minute!

Smarten up your chatbot by uploading FAQs, articles, documents or website URLs.

You can easily <a href="https://meetings.hubspot.com/genie-cx" rel="noopener noreferrer" target="_blank">book a demo</a> with our support team for any inquiries or technical issues you might have.We're committed to providing exceptional support, ensuring that every single customer receives the best possible assistance to fully utilize their chatbot's capabilities and achieve remarkable results.Experience the power of CX Genie today and revolutionize your customer experience journey. Don't miss out on the opportunity to enhance satisfaction, streamline operations, and drive revenue growth. Join CX Genie now and embark on a journey towards exceptional customer success!

1-click chatbot magic! Test CX Genie now: enter your store URL & get a custom AI assistant instantly.

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