CX Genie is an effective tool for managing customer communication and automating support workflows, especially if you're looking for a budget-friendly option.

Pros:
- User-friendly interface: Easy to use, even for non-technical staff. Our team got onboarded in just a few hours.
- Reliable live chat: Smooth performance with useful customization options.
- Strong automation: Chatbots and workflows significantly reduce manual work.
- Seamless integrations: Works well with Facebook, Instagram, WhatsApp, Telegram, and more.
- Responsive support: Quick replies from support and frequent product updates.

Areas for Improvement:
- Minor bugs remain: Not critical, but some polish is still needed.
- Incomplete documentation: Some newer features lack proper guides, though the support team is very helpful.
- Basic analytics: The dashboard covers essentials but could benefit from more advanced reports.