Like a car without wheels.
- After testing it intensively the last few days, it's simply useless and there is no stable workflow that works with it, and besides a risk of losing customers and terrible user experience from the customers, which is IMPOSSIBLE to follow and attend without a unified mail (mailbox function), I'm forced to answer each message for each channel separately!!yes... :(
- Even if I delegate this task to employees, it becomes a training nightmare!
- As no official information regarding its inclusion, pricing, or ETA.
It has been a poor experience and I do not recommend it.
Refund.
Will_CXGenie
Feb 2, 2025Hello there,
We understand that email is a crucial part of business communication, and we’re actively working on it. Specifically, the integration with Google Mail (Mailbox) has been completed and is now awaiting Google’s approval, which is why we don’t have an exact ETA yet. Additionally, we're gathering input from our users to determine a fair price range for this feature, so pricing hasn’t been finalized.
If you’ve integrated CX Genie with another platform that requires you to respond outside of CX Genie, please let us know! Also, it seems like CX Genie's interface may have been a bit puzzling to navigate. We’d love to hear more about your experience so we can improve.
Thank you for your patience and feedback—we truly appreciate it!