powerful chatbot that has quite a comlpete feature
This is a powerful chatbot that has quite a complete feature set that I didn't find in competing products. CX Genie aims to provide a complete web and messenger customer support solution and its making great strides towards that.
This is a versatile platform that connects your messaging services to a central helpdesk so your team can do the job of providing support - and also Ai can get involved. The platform has some bugs, but the team seems to be very proactive at squashing them.
Overall, the user interface is good, but sometimes it takes a little bit of digging to find the exact setting you are looking for.
4 Tacos for now and possibly this will be upgraded to 5 once a few more items get looked at.
Huy_CXGenie
Aug 29, 2025Thank you for such a detailed review 🙏 We’re thrilled that CX Genie stands out for its feature set and versatility — connecting messaging channels with a central helpdesk and AI is exactly what we’re aiming for.
We hear you on the UI navigation and minor bugs. Our team is actively refining both, and your feedback helps us prioritize what to polish next.
If you’d like to share specific settings or areas that could be easier to find, we’d love your input directly in our Discord community: https://discord.com/channels/@me/1377866635309748314/1408280471384625304 💬
– The CX Genie Team 🚀