So Bad. Sorry, I tried.
Such a waste of time. I really gave it my all. I hired consultants and had my team dedicated time to try and figure this one out. The lack of functionality is astounding. The app breaks while you're chatting and the API is non-existent. I did get on a zoom call with somebody from the company (thank you), but I couldn't understand what they were saying. I kept telling them to email me the info. After a day, the email arrived and it too was difficult to understand. I'm pretty tech savy, but sadly, this software requires more than that. It needs more dev before i can dig into it again. What's strange is that other, more basic software, provides more services: live visitor view, IP and location info for chat customers, hand-off.... this one needs some work!
I gave it a taco because they got it off the ground AND they have an app in the app store. Good job. But 4 tacos are for me for all the time and money spent trying to make it work, ugh.
Shawn_CXGenie
Mar 26, 2025I want to sincerely apologize for the issues you've been facing with the app. I completely understand how frustrating it must be, and I deeply regret that these problems have caused you stress and disappointment.
Please know that I take full responsibility for these technical issues and I am working diligently with my team to resolve them as quickly as possible. Your time and experience are incredibly important to us, and we are doing everything we can to make sure this doesn’t happen again.
I truly appreciate your patience, understanding, and continued trust as we work through these challenges. If possible please reach us via our email hello@cxgenie.ai I will help you walk through all the issues. Your feedback is meaningful to us and affect a lot to the app.