When a LTD is offered here and "Next Level Support" is mentioned, the user should experience the support from CS Genie for themselves. Unfortunately, it was just average. The main reason for my refund was technical discrepancies. I can set up multiple chatbots – so far, so good. However, to clearly separate another business, I need an additional paid license. So it does me no good to set up X-bots, since when I make a request in Bot-A, content from Bot-B gets outputted. Furthermore, my questions continued to be answered based on my own prompt, even though I had switched back to the standard prompt. I could have waited for possible developments, but I made too many purchases and did not request a refund. Since then, there have been no significant developments, rendering the license essentially useless. The idea was good and recognizable in its basic principles, but the timing and accompanying circumstances simply did not fit.

Addendum from 20.03.2025:
Why a software will not work: Based on my request for feedback, I contacted support by email on 02/21/2025 and agreed to provide personal feedback. Unfortunately, I have not yet received a reply. This experience joins my other experiences, and I assume that CX Genie will be one of many deals that will eventually disappear into nothingness. Unfortunately! Because the basic framework would have looked promising.