very promising chatbot
I should mention that this is the first chatbot tool I’ve purchased, but I’m really excited about it.
After some initial doubts, when it seemed like the bot couldn’t really answer properly, I reached out to support. They replied quickly and suggested switching from a specific model to a blank template: that immediately gave me a big improvement in the responses. Without a doubt, the tool looks very promising and I’m happy with the investment.
Having only one workspace feels a bit limiting in terms of clarity, since dividing bots for different client sites would be much clearer with separate workspaces (a solution that other startups here on AppSumo later adopted for the same issue).
Other than that, aside from a small layout problem I won’t go into detail about, I’m very satisfied overall. So my rating is 4 stars for what it is now, plus one more because they’ve gained my trust in what it will become.
Huy_CXGenie
Aug 22, 2025Thank you so much for the thoughtful review 🙏 We’re really glad to hear that switching to a blank template made a big difference — tips like this often help other users too.
On the workspace side, we totally understand where you’re coming from. Right now our focus is on strengthening the core experience, so multi-workspace isn’t something we’re pursuing at this time. That said, we do support setting up a custom domain for each bot, which many users find helpful when running bots across different sites or clients.
We’ll also take a closer look at the layout note you mentioned to keep improving the overall usability.
If you’d like to share more about your setup or get direct support, we’d love to have you join our Discord community: https://discord.com/channels/@me/1377866635309748314/1408280471384625304 💬
– The CX Genie Team 🚀