Some people don't click on the cancel link to the newsletter emails, but they ask to be cancelled from the newsletter replying to it. Do you have ideas to use this tool to manage the ask to delete from the newsletter answering to it through email?
A: I'm sorry but our software doesn't have the functionality to automate tasks such as unsubscribing to a newsletter. However, you can just train the AI on how to respond to these requests and just create an automated task to delete them from your email list. Hope this helps.
Thank you for your question! While we do have size limits for uploaded files, it’s worth noting that CXAssist is optimized for training using text-based content, which generally doesn’t require large file sizes. Text files, even for extensive knowledge bases, are usually compact and should fall well within the supported size.
Thanks Mark - yes, text files is all I was trying to upload, also sent tech support request, I know it was the holidays, but I was getting spinning wheel of death on "training" process with no end to it, wnt back - deleted all files, and its still spinning
A: Thanks for your question. The 5,000 emails per month refers to the emails CXAssist can read, analyze, and decide whether to reply to or take no action. It doesn’t mean you can draft or send 5,000 outbound emails; instead, it’s about handling inbound emails—reading and determining which ones need a response.
To avoid unwanted responses to spam or irrelevant emails, you can set filters within...
Thank you for considering CXAssist for your assistants! There are a few things to keep in mind to ensure a smooth setup when purchasing and connecting new accounts:
Separate Accounts: Each assistant will need their own separate CXAssist account with a unique email address. Make sure they sign up with the email address they want the AI to manage.
Q: Question regarding "We also support training the AI using your website URL and sent emails."
Hello, this tools seems very beneficial and would be of great help to me... I have questions regarding the FAQ that says "We also support training the AI using your website URL and sent emails." However, I do not see where that is done based on the help videos or screenshots as the examples and help page only shows files being uploaded. 1. In addition to training from files or text, does it train based on a provided URL? And can it be more than one URL? 2. Does it train based on all previously sent emails? 3. If the URL(s) were to change, does the AI automatically re-train on these changes (and how often) or does someone have to tell CXAssist to "re-train"? Thanks in advance!
A: Thank you for your interest in CXAssist! I’m happy to clarify your questions about training the AI with your website URL and sent emails.
1. Training Using a URL: Yes, you can train the AI using a URL directly from the AI Train page. You can add more than one URL if needed, allowing the AI to learn from multiple sources. 2. Training Using Previously Sent Emails: This feature has been...
Q: Cancel emails from newsletter:
Some people don't click on the cancel link to the newsletter emails, but they ask to be cancelled from the newsletter replying to it. Do you have ideas to use this tool to manage the ask to delete from the newsletter answering to it through email?
Mark_CXAssist
Jan 10, 2025A: I'm sorry but our software doesn't have the functionality to automate tasks such as unsubscribing to a newsletter. However, you can just train the AI on how to respond to these requests and just create an automated task to delete them from your email list. Hope this helps.
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Q: Maximum file size is 1MB?
That seems to be very limiting, i cant even find files with less size to upload from my knowledgebase....
Can that size limit be increased?
Mark_CXAssist
Jan 3, 2025A: Hi,
Thank you for your question! While we do have size limits for uploaded files, it’s worth noting that CXAssist is optimized for training using text-based content, which generally doesn’t require large file sizes. Text files, even for extensive knowledge bases, are usually compact and should fall well within the supported size.
If you’re encountering issues, we recommend:
Converting...
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Thanks Mark - yes, text files is all I was trying to upload, also sent tech support request, I know it was the holidays, but I was getting spinning wheel of death on "training" process with no end to it, wnt back - deleted all files, and its still spinning
Sorry for the delay as we were on holiday break. I've responded to your email. Looking forward to your reply
Q: 5,000 emails per month?
This means system sent 5'000 emails to customers? Or something else?
Thank you
Mark_CXAssist
Dec 13, 2024A: Thanks for your question. The 5,000 emails per month refers to the emails CXAssist can read, analyze, and decide whether to reply to or take no action. It doesn’t mean you can draft or send 5,000 outbound emails; instead, it’s about handling inbound emails—reading and determining which ones need a response.
To avoid unwanted responses to spam or irrelevant emails, you can set filters within...
Share CXAssist
Verified purchaser
Please see the emails i sent. 2 emails
I don't see any of your emails. Can you please resend them? Thanks!
Q: additional account
Good day,
I wish to purchase to more accounts for my assistants. Are there any precautions to take when buyng and then connecting
Mark_CXAssist
Dec 12, 2024A: Hi Yoel,
Thank you for considering CXAssist for your assistants! There are a few things to keep in mind to ensure a smooth setup when purchasing and connecting new accounts:
Separate Accounts: Each assistant will need their own separate CXAssist account with a unique email address. Make sure they sign up with the email address they want the AI to manage.
Code Redemption: If you’re...
Share CXAssist
Q: Question regarding "We also support training the AI using your website URL and sent emails."
Hello, this tools seems very beneficial and would be of great help to me...
I have questions regarding the FAQ that says "We also support training the AI using your website URL and sent emails." However, I do not see where that is done based on the help videos or screenshots as the examples and help page only shows files being uploaded.
1. In addition to training from files or text, does it train based on a provided URL? And can it be more than one URL?
2. Does it train based on all previously sent emails?
3. If the URL(s) were to change, does the AI automatically re-train on these changes (and how often) or does someone have to tell CXAssist to "re-train"?
Thanks in advance!
Mark_CXAssist
Dec 11, 2024A: Thank you for your interest in CXAssist! I’m happy to clarify your questions about training the AI with your website URL and sent emails.
1. Training Using a URL: Yes, you can train the AI using a URL directly from the AI Train page. You can add more than one URL if needed, allowing the AI to learn from multiple sources.
2. Training Using Previously Sent Emails: This feature has been...
Share CXAssist