Hi, I'd like to use your tool to manage my personal inbox. Have you seen this use case? Is it possible to apply gmail filters after the agent treat the message? For exemple, moving it to an specific folder.
Thanks for reaching out! While CXAssist is primarily designed for business and customer support use cases, it can definitely be used to help manage a personal inbox as well. You can automate responses, categorize emails, and save time by letting our AI handle routine tasks.
As for applying Gmail filters after the AI processes a message, CXAssist itself doesn’t currently have the ability...
Currently, CXAssist does not support triggering an API call (HTTP request or webhook) when a specific email is received. However, this is a valuable feature request, and we are always working to improve and expand our platform’s capabilities. While it’s not available right now, we’ll definitely consider it for future updates.
We also have a button to request a feature on our...
Q: Can i reply to different email accounts all within gmail?
on gmail I receive emails some sent to specific domains, eg info@domain1.it, book@domain2.com, there are about 10 (that I read and reply to on gmail with the same domain - I added a specific sender email) and others that arrive on the main account name@gmail.com 1) can I use it to set up different replies when emails are sent to my address 1, and differently to my address 2, so I can set up an email formation for each email address even if these are all in a single gmail account? 2) in my email there are many messages received, but I don't have to reply to all of them, can I set who I have to reply to and who I don't? how does this setting work?
Thanks for your interest in CXAssist! I want to make sure I understood your question correctly, so please let me know if this doesn’t answer it. Here’s my response:
1. Currently, CXAssist allows for only one Gmail account per user. If you’re using multiple domains, you would need a separate CXAssist account for each one. This way, each account can have its own customized AI...
the answer doesn't match the question. on namesurname@gmail.com, I don't just receive mail from namesurname@gmail.com but also from other accounts that are configured inside gmail. this way I use Gmail to receive emails from different additional accounts. the main account is always namesurname@gmail.com but inside I have emails from info@domain1.it, book@domain2.com
(that I read and reply to on gmail with the same domain - I used a gmail function that adds specific email senders) and other emails that arrive to the main account namesurname@gmail.com 1) can I use it to set up different replies when emails are sent to my address 1 and differently to my address 2, so I can set up an email formation for each email address even if they are all in single gmail acc
Thank you for clarifying the setup. Currently, CXAssist operates based on the primary Gmail account it’s connected to, and it doesn’t have the capability to differentiate between multiple addresses configured within that single Gmail account.
However, if you need different responses for different email addresses, you would need to set up a separate CXAssist account for each email address (info@domain1.it, book@domain2.com, etc.) to train the AI specifically for each one.
That said, we appreciate your feedback and will consider this use case for future improvements.
Regards,
Mark
Q: How many Emails Accounts can we connect?
How many email account can we connect to our account?
A: Hi Yoel, thank you for your interest with CXAssist. You can connect one primary (Google or Microsoft) and one IMAP account. Hope this answers your question. Thank you!
Q: Personal use
Hi, I'd like to use your tool to manage my personal inbox. Have you seen this use case? Is it possible to apply gmail filters after the agent treat the message? For exemple, moving it to an specific folder.
Mark_CXAssist
Oct 23, 2024A: Hi,
Thanks for reaching out! While CXAssist is primarily designed for business and customer support use cases, it can definitely be used to help manage a personal inbox as well. You can automate responses, categorize emails, and save time by letting our AI handle routine tasks.
As for applying Gmail filters after the AI processes a message, CXAssist itself doesn’t currently have the ability...
Q: api possible or planned
is it possible to trigger an api-call (http-request/webhook) when we get an specific email.? or is this feature planned?
Mark_CXAssist
Oct 22, 2024A: Hi Marian,
Currently, CXAssist does not support triggering an API call (HTTP request or webhook) when a specific email is received. However, this is a valuable feature request, and we are always working to improve and expand our platform’s capabilities. While it’s not available right now, we’ll definitely consider it for future updates.
We also have a button to request a feature on our...
Q: Can i reply to different email accounts all within gmail?
on gmail I receive emails some sent to specific domains, eg info@domain1.it, book@domain2.com, there are about 10 (that I read and reply to on gmail with the same domain - I added a specific sender email) and others that arrive on the main account name@gmail.com
1) can I use it to set up different replies when emails are sent to my address 1, and differently to my address 2, so I can set up an email formation for each email address even if these are all in a single gmail account?
2) in my email there are many messages received, but I don't have to reply to all of them, can I set who I have to reply to and who I don't? how does this setting work?
Mark_CXAssist
Oct 22, 2024A: Hi Giovanni,
Thanks for your interest in CXAssist! I want to make sure I understood your question correctly, so please let me know if this doesn’t answer it. Here’s my response:
1. Currently, CXAssist allows for only one Gmail account per user. If you’re using multiple domains, you would need a separate CXAssist account for each one. This way, each account can have its own customized AI...
the answer doesn't match the question.
on namesurname@gmail.com, I don't just receive mail from namesurname@gmail.com but also from other accounts that are configured inside gmail. this way I use Gmail to receive emails from different additional accounts. the main account is always namesurname@gmail.com but inside I have emails from info@domain1.it, book@domain2.com
(that I read and reply to on gmail with the same domain - I used a gmail function that adds specific email senders) and other emails that arrive to the main account namesurname@gmail.com
1) can I use it to set up different replies when emails are sent to my address 1 and differently to my address 2, so I can set up an email formation for each email address even if they are all in single gmail acc
Hi Giovanni,
Thank you for clarifying the setup. Currently, CXAssist operates based on the primary Gmail account it’s connected to, and it doesn’t have the capability to differentiate between multiple addresses configured within that single Gmail account.
However, if you need different responses for different email addresses, you would need to set up a separate CXAssist account for each email address (info@domain1.it, book@domain2.com, etc.) to train the AI specifically for each one.
That said, we appreciate your feedback and will consider this use case for future improvements.
Regards,
Mark
Q: How many Emails Accounts can we connect?
How many email account can we connect to our account?
Mark_CXAssist
Oct 22, 2024A: Hi Yoel, thank you for your interest with CXAssist. You can connect one primary (Google or Microsoft) and one IMAP account. Hope this answers your question. Thank you!
Q: Gmail, not Google Workspace
You mention an integration with Google Workspace. We use a regular, basic Gmail account. Will your app integrate with that?
Mark_CXAssist
Oct 20, 2024A: Hi, thanks for your question. Yes, it also supports basic Gmail account. Looking forward for you to try it out. Thank you!