4.0
Taco ratings
Customers appreciate CYTRIO for its ease of use, automatic cookie scanning, and granular user control. However, some users have raised concerns about limited white labeling and the location of data storage. Overall, CYTRIO is a solid buy for those in need of an all-in-one cookie consent platform to automate data privacy compliance. With a 60-day money-back guarantee, it's worth giving it a try.
AI-powered summary of customer reviews
Verified purchaser
Set and forget
I've been using CYTRIO's privacy management platform for a month now, and I'm impressed. It simplified our CCPA and GDPR compliance process dramatically.
The cookie consent banner was up in minutes, and the DSAR management is practically on autopilot.
I love how it automatically detects and categorizes cookies on websites.
For any business struggling with data privacy laws, or for agencies building websites, CYTRIO is a game-changer. It's user-friendly, comprehensive, and has saved us both time and potential headaches.
Vijay_CYTRIO
Sep 24, 2024Mark
Thank you for sharing your experience with CYTRIO and kind words. We look forward to working with you in years to come and continue to earn your trust & confidence.
Share CYTRIO
Verified purchaser
Pretty Good with Accessible Pricing
The cookie consent platform aspect is really the shining star of this product. It's relatively easy to set up and provides the necessary basic customizations.
However the privacy/cookie policy templates are a bit too general (especially given that they advertise compliance for GDPR and CCPA) and have a few typos/ grammar issues that require some pretty thorough editing that's more time-consuming than some of the alternatives on the market.
I look forward to future updates and hope to see updated templates as the legislation and compliance changes that makes good use of the existing tech their competitors are using to update policies more seamlessly.
Vijay_CYTRIO
Jun 14, 2024Hi Harvey, thank you for your feedback. We plan to add auto-policy generator later this year. In addition to cookie consent management, we also provide DSAR management in the current offering, which we believe is an important capability for our customers to comply with GDPR & CCPA.
Share CYTRIO
Verified purchaser
Login is a pure nightmare
I just purchased Tier 1.
The whole login process is a nightmare: the login cannot be stored in your browser, neither in 1password (so you have to copy paste all the time). Then you have to paste a code, each time.
When you copy paste the url to go to another tab in the browser, you have to login again.
I had to do this process 4 times in 10 minutes...
I nearly want to refund just for this.
Scanning my website showed only 2 cookies, but there are much more.
So... I will do a bit more testing, to see if i keep this.
Vijay_CYTRIO
Jun 10, 2024Ulrich
Sorry to learn you had challenges with log in process. At CYTRIo we take security seriously and strongly believe in following security best practices which recommend using MFA for log in process. We use MFA for application log in. This may cause some friction for someone if they are not used MFA. We would rather err on security vs compromising PI data due to weak application log in process....
Share CYTRIO
Verified purchaser
3 Tacos for the following reasons
Does the job, easy to use, lightweight but I have a few issues which I can't work with.
-Please remove the links to external websites in the cookie lists which are all "follow" links by the way.
-There is no option to hide empty categories without any cookies inside, at the cookie list
-Ability to enable a category by default
-Banner views seem very limited...There is a competitor who offers on the free plan 25000 cookie banner views per website
-I would like to be able to delay the loaded javascript but it doesn't seem possible with Cytrio because if I do then the banner doesn't load at all. I have tried competition products which can be delayed and block the scripts at the same time.
Medha_CYTRIO
Jun 4, 2024Hello, thank you for your valuable feedback. While we do not provide the option to configure the display of categories and the delayed loading of script from the management console - we can do that from backend upon specific request. You can email us at support@cytrio.com so that we can customize your banner as per your needs.
Share CYTRIO
Verified purchaser
There are some small errors
I checked on two websites
Part of the banner is off-screen. I have tried changing the banner location but this error is present everywhere. The problem affects mobile devices and computers.
Secondly, I cannot add a logo even though I meet the requirements listed on the website
I didn't find any contact details under the Help button, so I decided to write it in the review
I'm not sure if it works properly, because even if I didn't agree, I still had access to the chat. The Cookie bot blocked this function.
That's why I haven't installed Cytrio on my high-traffic stores and Google ADS yet
Pros
Very simple installation compared to competing products.
Medha_CYTRIO
May 22, 2024Hi Mycha, we are very sorry to hear that you faced some issues with the tool. We greatly value your feedback and would like to ensure we serve you better.
The logo issue fix has been rolled out and our support contact email is now listed in the Help section.
We would appreciate if you can email us at support@cytrio.com with details regarding the chat not blocked and the banner...
Share CYTRIO