I purchased CYTRIO via AppSumo in June 2024. At that time, there were no restrictions about “owned and operated” domains in the deal terms. Those restrictions only appeared in a May 2025 update to their Terms of Service, long after my purchase.

Despite this, CYTRIO has now blocked my ability to add domains, wrongly classifying some of my own domains as “third-party” without ever asking for proof of ownership. I provided an invoice proving ownership of one such domain, but they did not correct their position and stopped responding to my support requests.

A key feature advertised on the AppSumo deal page — “Weekly cookie scans” — has also never worked. Their own support team admitted this is unavailable. Instead, I’ve had to repeatedly contact support for rescans, and I now manually check all my sites to see whether CYTRIO is even detecting cookies correctly. This is a huge amount of extra work and leaves my sites at risk of not being GDPR compliant.

To summarise:
- Retroactive restrictions applied after purchase.
- Domains wrongly labelled as “third-party.”
- Advertised features missing.
- No resolution from support despite multiple attempts.

This feels like being punished for being an early supporter. I cannot recommend CYTRIO in its current form.