We have been looking for an intercom alternative for some time now and was really happy to see a product like dashly on Appsumo.

The red flags sadly started to appear early on. We asked a number of questions that went unanswered on the questions section on appsumo, but hey we let it slid. Red flag 1.

We then contacted Dashly directly with questions and again they went unaswered. Red flag 2.

We then got very confusing information about additional offers that Dashly were offering. It transpired they were offering extras for people to provide good reviews. Red flag 3.

We mistakenly decided they were just really busy and their front facing team were not great with communication. So we fully stacked so as not to miss out. The problems continued when we tried to figure out what features we actually had and what was missing. For a fully stacked sumoling, you appeared to miss out on quite a few features so not really a good LTD. Red flag 4.

The last straw came when I asked to escalate my queries with Dimitrii and was initially ignored or forgotten, take your pick and then when I chased, ultimately point blank told they basically were not bothered. Terrible customer service. Red flag 5.

A real shame. Hopefully Appsumo will bring along some other intercom competitor which we will fully stack with and hopefully get a full product with great customer service.

I believe we have just dodged a bullet with this one. Refund requested.