Verified purchaser
Terrific response to customer feedback.
I was an early subscriber and originally left a negative review which I have included at the end of this edit because I think Databar deserves credit for FIXING my original complaints with their website/ billing but more importantly with the platform. I was an experienced Clay user and also endured multiple changes and upgrades to that platform so I have a lot experience with data enrichment companies growing and developing.
Databar is a Swiss Army knife product and I only used one or two tools, primarily for contact enrichment from Linkedin or Google Map search and I can say it works easily and quickly and most of the stumbling blocks I encountered early on have been overcome.
Really high marks for communication and feedback. I don't expect my software tools to be a "community" just a utility, but David the founder reached out and really wanted feedback on how Database was being used, my success and failures with it and over several months I saw the product evolve and my feedback reflected in the product.
I'd give these folks a 4.5 if the scale allowed.
My original review below:
I'm sure some of you can use the API credits that are included with this deal but not if your'e looking for prospect enrichment. Those data requests lead directly to an upsell. This is definitely one of those times I appreciate the protection of App Sumo. You won't really know if it works for you until you give it a try.
The platform seems easy to use, particularly if you have used Clay but the API credits included did't unlock the info I needed without a third part subscription or additional charges.
David_Databar
Aug 20, 2024Hi @rick245! Thanks for giving it a try & sorry to hear you hit those limits. I'd love to see where you hit your account limits & why you thought this deal leads to an upsell.
There was one issue we discovered yesterday that a legacy limitation we had (storage limits) was caught onto the LTDs, which is why some people were seeing the 'Please Upgrade' screen. We've removed that limit so the issue will no longer be there.
If you hit your credit limits, Tiers 3 & 4 provide a healthy number of API Network credits which you can use towards requests with our API key, but we're limited in terms of how many we can provide because those are third party data providers. Despite that, 12.5k credits is more than enough to build scrapers, lists, etc.
I'd really love to learn more about what happened in your account/where you hit the limits (perhaps we can increase those). Do you think we could hop on a quick 15-minute call or could you send me a note at '[email protected]'?