A: Hi, we are well aware of your case. Sorry you feel that way but let me clarify that we don't do the process the data manually. At this point we have more than 200 integrations from Sumo-lings. 40% of those connections are Shopify stores. The problem with your case is that sometimes Shopify sends the data in a way we didn't did not contemplate in our code. We've been working in your specific case to include in our code the way Shopify sends us the data in those rare cases. Our team is 100% dedicated to solve the issue and you should be able to fetch the data without a problem this week. The good news is that this rare cases will be solved for every new user. The bad news is that our experience was not as smooth for you and we do apologize for that. Thanks for your patience.

Best