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Member since: Oct 2020Deals bought: 193
3 stars
3 stars
Posted: Aug 1, 2022

Limit reached after 2-3 minutes usage and not renewed

I want to support your work and not ask for refund but there has not been any response when I send to support email about my usage limit being 0:00 after only 2-3 minutes of usage. And it's a new month, but still the 0:00 is not restored to 120mins. I hope you guys have explanation, or at least respond to the email - so that we are informed of what is going on and not keep being uninformed.

Founder Team
Ankush_DeepWord

Ankush_DeepWord

May 9, 2024

Hello Truefriend,

I apologize for the issue you have faced with this. We have since fixed the issue 100% and I believe someone from our team manually corrected this error in your account last week. Everything seems to be working fine on our end currently. Please reach out if you face any more issues. Again, sorry about this issue! I know how frustrating and angering it must have been.

Best,
Ankush
DeepWord

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