Q: Codes Not Working
Hi Andreas,
I purchased two codes and have attempted to redeem them several times, but I am unable to add them to my account, which currently shows only a free trial. I also cannot find any support chat, button, or link on the site.
Could you please help me resolve this issue?
Thank you,
Ray
andreas_ivymayhem
Dec 8, 2025A: Hi there,
When you say you attempted to redeem the codes, what have you tried? As the redemption instructions should state, you'll need a free account. Once logged in, you can visit https://deftform.com/appsumo to redeem your code.
Also, please note that we don't support code stacking. If you need two codes for two completely separate accounts, great, but you cannot use a second code to get more features or so.
Also, the support widget is available here and can be toggled on and off at any time: https://cloud.ivymayhem.io/VDZ222tY