A: Hi there,

It would be best to use our dedicated ticket system (https://cloud.ivymayhem.io/WPyf8rtz) for this kind of question so I can directly associate your account and also see what your domain is. Because right now, I'd need to know your email address or domain to tell you more.

Existing customers should always use the in-product contact form. Your question will be answered a little faster then as well.