Delighted

Delighted is a self-serve experience management platform that empowers businesses to capture customer and employee feedback at different touchpoints.

This tool allows marketers to create survey projects, select a survey type, pick their distribution platforms, add customizations, send people their surveys, receive and act on results, and everything else you need for successful survey campaigns.

It offers several Survey Experiences you can choose from based on your goals and target audience. The most popular survey experiences include:

• NPS (Net Promoter Score): This allows you to collect customer feedback and measure customer loyalty.
• PMF (Product/Market Fit): Conduct specific surveys to determine if your product meets the market’s needs and collect feedback you can apply to product roadmaps and business strategies.
• eNPS (employee NPS): A survey tool that allows you to measure employee satisfaction with anonymous surveys.
• CES (Customer Effort Score): This lets you measure how well your support staff performs. You can increase loyalty by measuring and reducing customer effort to resolve support issues.

Delighted offers a library of business-fit templates you can easily customize to create professional templates. This saves you some time spent in creating surveys. Also, all survey experiences are designed to work beautifully on all platforms and devices, allowing your customers to leave feedback wherever they are.

The Email survey features let you run and collect survey data using email. All survey emails are optimized and verified using DKIM, SPF, and DMARC, ensuring higher deliverability. Respondents can take surveys inside emails without getting redirected, increasing responses and decreasing customer frustration.

Depending on the survey response, you can also send an automated thank you message. You can also automate personalized email follow-ups to encourage low scorers to take the survey and high scorers to share.

Additionally, you can create web surveys to automatically gather feedback on your website. In fact, you can combine different survey channels, including Web, Email, SMS, and Link, and still manage who is surveyed across all methods, gathering results—all from the same dashboard.

The code-free customization features allow you to customize surveys without coding. This makes the tool easy to use for all people. You can tailor the look and feel, intro and thank you message, and send surveys in multiple languages to accommodate any audience.

Key features

• Run all sorts of survey experiences
• Run multi-channel surveys including email, web, SMS, and link
• Available heavy customizations with no coding required
• Templates tailored industry best practices
• All surveys are mobile optimized