just not for us -- or any service-oriented biz that needs to track time by client/customer and possibly project and then invoice -- ala Freshbooks, QuickBooks, etc.

Been in IT a long time and seems to have a lot of options and features including help desk and tickets though I am not sure why they haven't extended that to track all the time related to a ticket and then allow you to specify it as billable or not.

Never got an answer from support but found a response in Appsumo listing Questions after we purchased.

Again, very impressive compared to other SME accounting software options we have worked with for clients in the past.

We are requesting refund.