Desklog Reviews

Desklog is great. We were using an alternative (Hubstaff), and switched. The software and the UI feel really nice. It really gets the job done. Some innovations I havent seen before in other similar softwares - the wellness module and others which I really liked.

We tested the software with a trial account, it all works well. Very easy decision, the software is great, and the deal is a steal. I mean, Desklog really did a terrific job. Reports are really detailed, and getting started / setting it up was really intuitive, with detailed setting options and clear instructions for the most part.

Small Suggestions for the team:
- No need for screenshots when the employee is idle. It's just stacking empty screenshots that makes it harder to check screenshots. Or add a button "Hide idle screenshots".
- Optional button "I was working" when idle popup appears. Sometimes I get on the phone, speak for 15 minutes, and I have idle time. Our previous software used to have this, and it's the only feature I miss actually.
- Options for breaks. We have mandatory breaks, but no straight forward option for scheduled breaks for employees.

I can't believe that ANYONE would give the tool less than 4 stars. I give it a 5 because they're up front about what they offer. The interface is beautiful, ESPECIALLY with it having dark mode. So easy on the eyes. The only downside, is that I wish we could get pay more, and get the screenshots and activity. You have to upgrade to a monthly plan for that. I purchased it for myself, to make sure that I am being more productive in my business. Overall, I'm very satisfied.

We advised many agencies to use DeskLog, as it helped us too much to monitor.

Initially, I was very excited to use Desklog with my small remote volunteer team, as several needed to document their volunteer time to a 3rd party. I played with it for a week and loved how easy it seemed to implement and use.

However, I noticed that there was no warning of being recorded given or acknowledgment of how extensive and some may say intrusive this software may be. Perhaps in the age of Zoom, I was hoping for a similar notice to the user, at least at first sign-up, to the effect of "your screen is being recorded".

When digging (truly digging, ie I did not get an email to advise the 'client' (myself) of responsibility) into this, what was being tracked, I found "tracked user data, including the app & URLs and screenshots, is retained for a maximum of the last 6 months for an active user". And it did not specify that only Desklog activity is being tracked. I have to assume that one of my adult volunteers could research a variety of things for a variety of reasons in their own time, and because Desklog has been installed or accessed on their private laptop, every bit of that is being monitored, but not at my request. What if they chose to watch adult entertainment on their own time? Frankly, I personally don't care, but I also don't want that being recorded, nor do I want responsibility for someone else's use. "If you are an Admin User, in connection with the Regular user’s use. you agree to indemnify and hold Desklog harmless (employees, officers, or directors), for reasons including but not limited to: any third-party claim of infringement of copyright or other Intellectual Property Rights, or invasion of privacy, arising from your User Content being hosted on the Software, and/or your making it available to other users of the Software," etc

So, because of privacy concerns for my volunteers while noticing the extensive reach of this app, combined with having all liability being solely mine as the Admin, I'm being advised that we not use Desklog under these terms.

like it lol