DVbizQ: lost access since rebrand
Hi,
I see this is the old company rebranded (digitalfirst), and I was hoping to see a mention of this in the sales copy for old customers who bought that deal a while ago. Also, with the new rebrand, I lost access to my Tier1 with 400 credits. I also wrote to the support team via email and Intercom, and even filled out the migration form, but there's been no reply at all, which is more concerning.
I would appreciate it if someone got back to me on this.
Rafal_DFIRST
Feb 26, 2026A: Please check the "From the Founders" post on this page, which specifically addresses the transition for our legacy users.
Because the platforms aren't linked, all migrations are being done manually. This has created a queue, but since you’ve already filled out the form, you are in our system. You’ll receive an email with your new login and plan details as soon as the team processes your request.
I have tier 2 which I never use. Digital First, now obsolete, faced closure without upgrade or refund options for DFIRST purchasers. I reject business conducted this way, regardless product quality. I too filled out the form, no reply. This outcome has left me feeling quite disappointed.
I hope Appusmo will step in and sort this mess out. I would definitely warn others not to get involved.
Sounds unethical - a full explanation by the founders is necessary?
No. You can't change people's minds when the sole motive is to just make money and don't care about those who support you.
Thanks for the update, Rafal. I hope to see our accounts restored soon.
I'm agreeing with you, we need founders to show their track record for being ethical in how they treat lifetime deal customers there is far too much rug pulling and moving the goal posts going on - the founders track record is one of the most important factors in determining whether they are investible or not, the few bad apples need to be identified and called out so they cannot rinse and repeat