I've got tier 3, but the software is still too limited for our needs. Having only one inbox per user for the price doesn't seem like a good deal.

Right now, there are only email, call, and SMS touch points, with no social media integration. They keep saying many things are coming soon, but it's been over a month with no changes.

It seems like they're not really ready for the software to be used. Email sequences are not working, and you can't delete sequences, steps, teams, or contacts. Every bug fix takes 2-4 weeks, so if you have time to spare, it's okay. Otherwise, it might be better to move on.

On the bright side, their support is great, they are quite responsive and helpful, but the estimated bug fix dates are never met. You'll end up waiting and waiting with very little progress.