user860user860
user860PLUS
Nov 17, 2025

Q: can't get verification code

I paid for the product, but I can't use it because your system is asking for a confirmation code that should have been sent to my email. However, nothing has arrived. I've also checked my spam folder, but there's nothing there.

Founder Team
BrianUSA

BrianUSA

Nov 18, 2025

A: Hello, we saw your email we did respond to it. However, it looks like your custom email setup has some problems in receiving emails.

When we respond to your email, the email server returns an error: "Host or domain name not found. Name service error for name=*****.*****.me type=A: Host found but no data record of requested type"

If you send us an email from an email account like Gmail that can send and receive emails, we can update your account email.

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Verified purchaser

It's been 24 hours, but no one has responded to my email or commented on my request here. I'll wait another 24 hours and then request a refund. The service doesn't work.

Founder

Hello, we saw your email we did respond to it. However, it looks like your custom email setup has some problems in receiving emails.

When we respond to your email, the email server returns an error: "Host or domain name not found. Name service error for name=*****.*****.me type=A: Host found but no data record of requested type"

If you send us an email from an email account like Gmail that can s