I'm sure this is probably the least appropriate way to get anyone's attention, but I've tried everything else and I can't seem to get through. I would love to understand if I'm using the product correctly and how it's going to work. The overall ratings are awesome, but I've been unable to reach support when I go to the support page. It asks me to log in. No matter what I do, it will not accept my password. I'm lost. Where do I go from here?