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Member since: Apr 2018Deals bought: 74
5 stars
5 stars
Posted: Sep 12, 2021

Great value document creation and signing, excellent automation

I agree with a couple of the other reviews that occasionally the interface can be a bit unintuitive (for example, you have to set up a workflow just to get a link to a document form, even if you haven't got much of a "flow" to speak of) but all in all at this price you really can't grumble, and 1,000 docs is very generous for much business use.

Once you get your head around how to use it, it is actually very straightforward and reliable and I whole-heartedly recommend. We're using it for our simple contracts going forward, and it's awesome working with some of our partners' PDF contracts which have always been a complete pain before as they used to have to be filled in, signed, scanned etc. No longer!

A couple of small things -
> The automation stuff is excellent - tested with Zapier and webhooks. But be careful when you are generating filenames from form fields - if there are ANY spaces in the answers (eg a fullname with a space in the middle) the filename creation will not pass through automation properly - there is a warning about this in the app but it also applies to spaces WITHIN the data, which I didn't realise at first.
> When a third party fills out the form and signs it, as well as the form itself they receive a really cool additional PDF with the signature details, IP etc. Though all these details are accessible in Docdown as well, it would be great if this additional PDF could be emailed to the Docdown account holder as well. I couldn't find a way to do this.

Anyway, minor issues. Great value. Keep it up Paras :-)

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