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Member since: Mar 2020Deals bought: 195
5 stars
5 stars
Posted: Aug 25, 2021

Useful and has extremely high potential, but UI is clunky

The reason I give 5 tacos is because this tool will be extremely useful for me.
My business will need digital signatures and PDF forms on a daily basis, and doing them manually will waste precious time, resource that I don't really have the luxury.

After testing Docdown, I'm confident that this will save me a lot of time, and make everything (the workflow) more automated, organized, and reduce human errors as well.

What I dislike and needs improvement:

1. UI is clunky, needs to be better and more intuitive

2. Needs to have a quicker way to just do a "quick signature between several parties" like other document signing tools. I know that it's mainly for automated workflow, but basic signing should be really easy, should no need to create custom workflow for this.

3. The form filling & signing UI is not intuitive / needs fixing. On mobile, only the form shows, and not the document preview. On desktop, the signing/filling part and the preview part is separated. Meaning that the user does not experience exactly where the signature will be. It is "functional", but the UX is not good.

4. Form filling/signing UI is buggy. If we currently filling, then resize the window to be narrower or vice versa, ALL form contents will reset/cleared. Meaning has to start all over.

I wanted to give 4 tacos because of the above issues. Fortunately Docdown gives API and webhooks, otherwise I won't buy at all.

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