I write this after several months of using Docsify. This is an excellent tool and something I use on a daily basis. I totally love it, but there is a few small issues that do need polishing:
When making templates, the tempalte doesn't actually save exactly the way you type it. It removes extra line breaks, which are important on chapter changes. So I need to type them every time again, but still, having any template does save time.
Also, when adding attachments, they go to any random location in the email. In this app, the attachments go as links in to the email content area, but the location is impossibly to set. When dragging or selecting a file to be attached, it is NOT attached to where the keyboard/text selector is and it does not go where the mouse cursor is. Instead, it goes where-ever it wants to. And, you can't move that link, so you need to cut-paste your text around the link to reposition the link. This is a really, really annoying thing and it has stopped me using that particular feature.
I was thrilled for the chance to grab the Growth plan of Docsify at such a ridiculously low price. I was looking for a tool like this for a long time and Docsify is exactly what I need to turbo charge my marketing efforts. IIlya on the customer service team is a real-gem and his quick response, patience & professionalism with my help request was outstanding. Five stars all day! Thanks Appsumo! Thanks Docsify!
I know this product is its beginning stages but I used it for about two months. It caused a lot of issues for my sanity.
Docsify takes over the drafting functionality of gmail. Because it takes over drafts, I was frequently presented a slew of draft copies in my draft folder of emails that were already sent. This caused a lot of panic at first thinking that these emails were never sent out and my clients never received them. It turns out that they were just duplicates - MOUNDS of duplicates. I had to keep clearing my drafts folder just to make sure I could double check *every email I sent out* more effectively. They told me the reason they did this is because of the way they handle file uploads, but from my understanding, the files are uploaded to their servers and they only generate a link inside the draft that points to this file so I'm not sure why they have to completely hijack drafting. A hint they dropped is because they used html .. I think just to insert a pretty document link...??
I finally started using the send later feature and found out that the timer/calendar was really buggy as well. The interface kept resetting my inputs and I found Streak and Gmelius' far superior with "natural language" input - like tomorrow at 3 pm, rather than 5-10 clicks depending if the interface wanted to behave.
When you click send with the send later date sent, the whole gmail interface behaves as if nothing happened and you question whether it will actually send. Sometimes a date will show at the bottom of the email and sometimes it won't. The advice I was given was to go into Docsify's interface to see if it was queued. I would rather have it generate a draft, hide it from the inbox, and label it as send later in the draft folder view... So now I have to double check Docsify on two of it's features??
The part I was most unhappy about is that I drafted a long email in the AM to my client and drafted a few others and decided to use send later to send it early morning. I realized I needed to double check the spelling and edit/add more details to the emails. Docsify erases the drafts so you can't even edit them and puts them in a black box so you can't even read what's in them to double check their content. I asked them if I was SOL and they confirmed. The only option I had was to delete the send later email and redraft it.. reiterate - in the AM.
THAT BEING SAID
Their customer service is rather fantastic. They always responded quickly and with concern. They worked through all of the issues I reported and manually reproduced them to confirm the issues and put it on the list of things to do. Even with my constant emails, they handled things very professionally and when I sent them a similar email the detailed the information above as the reason I would have to stop using Docsify and continue using Gmelius, they were polite enough to acknowledge the issues and hoped that I'd return.
The sale is over but I thought I'd give my 2 cents.
I purchased two Growth plans and two Pro Plans. my teams love the idea of tacking all the emails but we cannot stand the all the bugs. One major issue is 50% of the recipients cannot open the attachments, I've reached out to Docsify for support but so far I've not heard anything back from them. So I'm requesting a refund for all the plan.
Let me start saying that I have been with Docsify since February and these guys are moving fast.
There have been hiccups along the way (e.g. problem with attachments, and email deliverability) but now have been solved. How?
1) Custom domain for tracking opens and links: this means that emails are sent from your Gmail/Gsuite account and not from Docsify servers like in the past. This is (if I'm correct) available in both plans.
2) Custom domain for documents: this is available on the Growth plan only, and allows you to have your customised URL for documents attached to your emails.
I'm confident that many more exciting features are coming in the next future, and that this platform will become more and more stable as the team behind it is learning fast and listening to the feedbcak of users.
Verified purchaser
Excellent, with small polishing needed
I write this after several months of using Docsify. This is an excellent tool and something I use on a daily basis. I totally love it, but there is a few small issues that do need polishing:
When making templates, the tempalte doesn't actually save exactly the way you type it. It removes extra line breaks, which are important on chapter changes. So I need to type them every time again, but still, having any template does save time.
Also, when adding attachments, they go to any random location in the email. In this app, the attachments go as links in to the email content area, but the location is impossibly to set. When dragging or selecting a file to be attached, it is NOT attached to where the keyboard/text selector is and it does not go where the mouse cursor is. Instead, it goes where-ever it wants to. And, you can't move that link, so you need to cut-paste your text around the link to reposition the link. This is a really, really annoying thing and it has stopped me using that particular feature.
Still, while its not perfect, its really great!
Verified purchaser
Great Product & Super Helpful Support!
I was thrilled for the chance to grab the Growth plan of Docsify at such a ridiculously low price. I was looking for a tool like this for a long time and Docsify is exactly what I need to turbo charge my marketing efforts. IIlya on the customer service team is a real-gem and his quick response, patience & professionalism with my help request was outstanding. Five stars all day! Thanks Appsumo! Thanks Docsify!
Verified purchaser
Very Buggy! But great customer support
I know this product is its beginning stages but I used it for about two months. It caused a lot of issues for my sanity.
Docsify takes over the drafting functionality of gmail. Because it takes over drafts, I was frequently presented a slew of draft copies in my draft folder of emails that were already sent. This caused a lot of panic at first thinking that these emails were never sent out and my clients never received them. It turns out that they were just duplicates - MOUNDS of duplicates. I had to keep clearing my drafts folder just to make sure I could double check *every email I sent out* more effectively. They told me the reason they did this is because of the way they handle file uploads, but from my understanding, the files are uploaded to their servers and they only generate a link inside the draft that points to this file so I'm not sure why they have to completely hijack drafting. A hint they dropped is because they used html .. I think just to insert a pretty document link...??
I finally started using the send later feature and found out that the timer/calendar was really buggy as well. The interface kept resetting my inputs and I found Streak and Gmelius' far superior with "natural language" input - like tomorrow at 3 pm, rather than 5-10 clicks depending if the interface wanted to behave.
When you click send with the send later date sent, the whole gmail interface behaves as if nothing happened and you question whether it will actually send. Sometimes a date will show at the bottom of the email and sometimes it won't. The advice I was given was to go into Docsify's interface to see if it was queued. I would rather have it generate a draft, hide it from the inbox, and label it as send later in the draft folder view... So now I have to double check Docsify on two of it's features??
The part I was most unhappy about is that I drafted a long email in the AM to my client and drafted a few others and decided to use send later to send it early morning. I realized I needed to double check the spelling and edit/add more details to the emails. Docsify erases the drafts so you can't even edit them and puts them in a black box so you can't even read what's in them to double check their content. I asked them if I was SOL and they confirmed. The only option I had was to delete the send later email and redraft it.. reiterate - in the AM.
THAT BEING SAID
Their customer service is rather fantastic. They always responded quickly and with concern. They worked through all of the issues I reported and manually reproduced them to confirm the issues and put it on the list of things to do. Even with my constant emails, they handled things very professionally and when I sent them a similar email the detailed the information above as the reason I would have to stop using Docsify and continue using Gmelius, they were polite enough to acknowledge the issues and hoped that I'd return.
The sale is over but I thought I'd give my 2 cents.
Verified purchaser
Having Major Issues with Attachments
I purchased two Growth plans and two Pro Plans. my teams love the idea of tacking all the emails but we cannot stand the all the bugs.
One major issue is 50% of the recipients cannot open the attachments, I've reached out to Docsify for support but so far I've not heard anything back from them. So I'm requesting a refund for all the plan.
Verified purchaser
The Docsify team is moving fast!
Let me start saying that I have been with Docsify since February and these guys are moving fast.
There have been hiccups along the way (e.g. problem with attachments, and email deliverability) but now have been solved. How?
1) Custom domain for tracking opens and links: this means that emails are sent from your Gmail/Gsuite account and not from Docsify servers like in the past. This is (if I'm correct) available in both plans.
2) Custom domain for documents: this is available on the Growth plan only, and allows you to have your customised URL for documents attached to your emails.
I'm confident that many more exciting features are coming in the next future, and that this platform will become more and more stable as the team behind it is learning fast and listening to the feedbcak of users.
Cheers :)