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Member since: May 2021Deals bought: 198
1 stars
1 stars
Posted: May 15, 2024

Nice, but doesnt work on multiple Android devices

The app shows great potential and functionality. However, on my device there is a significant pause at the end of each line, which ruins the overall experience. After reaching out to support, it took some time for them to acknowledge the issue. I expressed my concern about the problem and desired reassurance regarding their efforts to resolve it, unfortunately, no such assurance was provided.

In an attempt to further investigate, I tested the app on a Motorola Android device only to find the same issue as my Samsung. Every PDF I attempted, even one sent by support that they said would work. Additionally, reviews on the Google Play store dating back six months also highlighted this ongoing issue. It's disheartening because I genuinely wanted to enjoy using the product but its impossible in its current state.

I believe with some attention and effort towards addressing this issue, the app could truly shine and provide a great user experience. Unfortunately I was left feeling that fixing it was not a priority.

Founder Team
101116654059661055533

101116654059661055533

May 16, 2024

Dear Dennis,

Thank you for reaching out and sharing your detailed feedback about your experience with our app. We sincerely apologize for the inconvenience caused by the significant pause at the end of each line, which has impacted your overall experience.

We have carefully reviewed the issue you reported and our developers have thoroughly investigated the problem. Unfortunately, the issue is quite complex and would require extensive research and implementation to resolve. As it stands, the solution would take several months to develop and deploy effectively.

While we understand your frustration, it's important to note that we have not received many similar reports from other users. Given the resources required to address this issue, we have decided not to prioritize it at this time. However, please rest assured that if we receive more feedback highlighting this problem from other users, we will certainly revisit and address it with the necessary attention and resources.

We genuinely appreciate your patience and understanding. Your feedback is invaluable to us, and we hope to improve our app based on user experiences like yours.

Thank you for your continued support.

Best regards,

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