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Q: Why is the email address showing Munsurel to clients

Sure! Here's a simpler, more straightforward version with each issue as a question:

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Hi,

I recently bought the highest-tier plan and started setting things up, but I’m having some problems. Can you help with these?

1. How do I change the sender name and image in client emails? Right now, it shows "Mansurel," who isn’t part of my company.

2. Why is a project video from "Doplac" showing in the client portal, and how do I remove it?

3. How can I add a phone number when creating a new client? I only see a "Contact Add" option, but it doesn’t let me enter a phone number.

4. How do I chat directly with my own clients in the Client Portal? Right now, it seems like it’s connected to "Doplac."

Can someone help fix these? I’ve attached more details.

Thanks!

Kofi37961PLUSApr 6, 2025
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