After multiple attempts to engage in meaningful dialogue about critical features, I have received no response from Mansurul, the Doplac CEO . This complete silence over the past two weeks has made it clear that customer communication is not a priority for Doplac, especially concerning paid customers who invested in your highest tier package.

While the product shows potential, the approach to customer service has been disappointing. The lack of response to multiple follow-up emails about essential features has forced me to reevaluate my decision to invest in Doplac. I cannot recommend a service where basic customer inquiries go unanswered, leading me to request a refund through AppSumo for my Tier 5 package purchase.

I hope this feedback helps improve your customer service approach for future clients. Sometimes, a simple acknowledgment can make all the difference.