SamanthaLaqSamanthaLaq
SamanthaLaqPLUS
Jul 25, 2023

Q: I really, really, really wanted to like this.

I was SO HAPPY when I enabled it and found that all my [prior plugin] content was imported. Sadly, each article was imported as a separate Knowledgebase (I think?) but having said that, I wouldn't care about having to move them around, but there is no way to do so. I can't drag and drop any of them under the area where they are supposed to be. I can't create new Knowledgebases? Documents? one page docs? Sections? I'm not even sure what's what or how they relate to each other.

My install does not seem to work at all like the demo videos. Nothing I click on makes sense. One page docs have their own section but the only thing you can do is edit three settings on them and I'm not even sure where you'd edit them or what they are even for. When you create one, it asks you to select a knowledgebase? But doesn't put it under there?

I'm confused, and I must be the only one....you have nothing but five star ratings. But sadly I don't have time to figure it out, I have a site to finish and I guess I will have to stick with what I'm already using :(

Founder Team
ehjewel2

ehjewel2

May 14, 2024

A: I'm sorry to hear about your experience. We understand your frustration, and we apologize for any confusion caused.
We can help you to fix the issue you are facing. To get direct support from us, send a support mail from here https://spider-themes.net/account/
Our support team will investigate the issues and will try to fix them ASAP.

Thanks

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Verified purchaser

I put in a ticket, thanks!