Verified purchaser
Exceptional, but with major issues.
Initially, I gave 5 tacos to encourage the developers, but after testing the program further, I am now rating it 3 tacos. Unfortunately, we encountered many issues that prevent us from using this software in our company.
We reported all the major problems weeks ago, but they still haven't been resolved. To make matters worse, no one responds on live chat anymore. We are still waiting for someone to address our requests and fix the major issues we’ve flagged. Otherwise, we will have no choice but to request a refund.
ivan.arozamena
Nov 27, 2024Hi Antonio,
In general, we work diligently to address all queries and issues as quickly as possible. I want to assure you that it’s not true that no one checks live support. We do provide live support even for lifetime deal customers.
However, it’s important to understand that offering live support on a one-time payment model is a significant commitment for any software company. While we strive to make Edworking better every day, this process takes time, and our dedicated team is working hard to improve continuously.
If you feel the wait has been too long, we understand, but the claim about live support being unavailable is simply not accurate.
Thank you for your feedback!