Q: What do clients see?
I am considering purchasing the maximum plan, but I would first like to understand what clients see when this plugin is installed on their website. We will be performing on-site maintenance, based on a subscription that can be stopped either by us or by the clients themselves.
Do clients have access to the activation key, or is it possible to hide it from them? Is it possible to remotely deactivate the paid version of your plugin so that they only keep the free version? In that case, can they purchase your plugin themselves and retain the work that has already been done? The idea is to be able to deactivate installed premium plugins, while leaving clients the option to purchase the plugins if they wish. What happens if we use the white label mode for a client and then later deactivate the plugin?
Thank you in advance for your feedback.
Hasib_Bdthemes_Support
Jul 21, 2025A: Hi,
Thanks for your questions! Let me clarify:
License Management: Yes, we have a license management system in your Bdthemes account. As the license owner, you can easily activate or remove domains anytime to free up your license. You can manage everything from your Bdthemes account.
White Label Feature: If you purchase a higher plan like Tier 3, you’ll get access to the White Label feature. This allows you to hide license and plugin information from clients. More details here:
https://bdthemes.com/knowledge-base/element-pack-pro-white-label-branding/
License Visibility: Only the owner has access to the license key and management options via their Bdthemes account. Clients can activate/deactivate the license on their site, but if you hide the license tab through White Label, they won’t see the license key and will be unable to activate and deactivate the license.
Deactivation Impact: If you deactivate the plugin on a client's site, the existing design will remain intact. However, new widgets or updates won’t be available until the license is reactivated.
I hope this clears things up. If you have any further questions, feel free to ask.
Thanks & Regards,
Hasib Ali