I was coming here to try to get support, since none of the emails they used to contact me from are working. But I see that other users are getting the same issue: no support.

Sad to see that they just abandoned support and didn't even let their user base know about that. Here's my particular error currently, which makes the tool basically USELESS:

https://scribehow.com/viewer/Download_Your_Verified_Email_List_as_XLSX__HYzK0F8ZRdqpr480gyaFwg