Validation works, but credits disappear
I really don't like to give bad reviews, but unfortunately I've not had a good experience with this tool and would like to warn anyone who ends up buying this tool just because of the price.
The good:
1. it's the cheapest tool you can get for email validation, and it works.
2. a lot of credits compared to other tools
The bad:
1. credits disappear on their own, support replenishes them, then they disappear again. It's a constant back and forth.
2. sometimes some validation processes get stuck and you can't delete or edit them.
3. no option to remove "only" duplicates
My recommendation to anyone reading this who is looking for an email validation tool: Don't think twice and go to Reoon. The limits seem to be lower there, but it is definitely a more solid tool.
Joannam_EmailListValidation
May 9, 2024Hello Onay,
Thank you for taking the time to share your thoughts and experiences with our email validation tool. We genuinely appreciate your candid feedback, as it provides valuable insights that help us enhance our services. We're sorry to hear about the challenges you've encountered, and we want to assure you that addressing these issues is a top priority for us.
Firstly, we're glad to hear that you found our tool to be competitively priced with a substantial credit offering. We understand the importance of cost-effectiveness in choosing a service, and we're committed to maintaining affordable options for our users.
However, we're truly sorry to learn about the difficulties you've faced with credit management and the intermittent issues with validation processes. We understand how frustrating these experiences can be and sincerely apologize for any inconvenience caused.
We have raised the credit disappearance issue with our development team, and we can assure you that it has been resolved. Additionally, we are working on resolving the challenges related to stuck validation processes and exploring options to provide more flexibility in managing duplicates.
We also appreciate your recommendation for Reoon and are grateful for your honesty. While we strive to improve our current tool, we understand that different users have different preferences, and we respect your choice in seeking alternatives.
Please rest assured that we are taking your feedback seriously and are committed to making the necessary improvements. If you have any additional details or suggestions, we would be grateful to receive them to further inform our ongoing efforts.
Thank you again for bringing these issues to our attention. We value your feedback and are dedicated to ensuring a more positive experience for you and all our users in the future.