Verified purchaser
Warm-up Feature Needs Improvement
I purchased 10 fresh domains and used the "gradual warm-up" feature, expecting a slow increase in email volume. Instead, the system sent 386 emails on the first day — over 38 emails per domain! This caused all of my domains to get blacklisted.
The customer support response was unhelpful. They told me to contact the blacklist directly for removal, but that doesn't solve the core problem — your warm-up feature is not functioning properly.
The main issue is the lack of customization. There’s no way to control the increments, and the system sent way too many emails too quickly. I need the ability to set my own increments to warm up domains safely.
Until this is fixed, I cannot recommend this software for warming up domains.
But honestly this software is kind of dead, there are no updates whatsoever...
180$ worth of domains gone
PS: Their support is ran by AI, you get generic answers...
VoilaNorbert
Jan 21, 2025Hi there! I'm sorry to hear you feel like our support team hasn't been helping. I can assure you we're real, live humans and not AI responding to your emails. We actually have customizable settings to control your email warm-up so you don't send to quickly.
Our support team worked with our dev team to dig into this and see what might have happened here.
It's a little tricky for us to determine why so many emails went out - we do actually have settings to prevent your emails from going out too fast.
We did see a very elevated rate of sends until after the point when a user on your account changed the settings to a lower number. We're not able to see what the old values were as we don't track that, but since we're not seeing this issue on other customer accounts, our best guess is that the settings were set to a higher volume and the "Increase gradually option" was not selected prior to the change in settings where we saw the sending stop because the volume had already been reached.
Unfortunately, once your domains are on a blacklist, there's not much that can be done to remove them other than to reach out to the blacklist directly. We wish we could help more where, but email platforms like Voila Norbert don't have the ability to remove you from a blacklist.
Going forward, we do have a few recommendations that I believe our team shared.
1. Use more trustworthy domain suffixes - instead of *.site, we recommend *.com or *.co domains.
2. Make sure your domain resolves - this means if someone visits "example.site" or "example.com" it should display a website or redirect to a main domain that hosts a website. Without it, it looks suspicious as this mimics the type of buy and burn domain tactics that spammers use and can result in blacklisting.
If you have any other question, please don't hesitate to reach out to us at me@voilanorbert.com