Q: It appears that EmailDelivery has disappeared
We've got a License Tier 3 that is now not usable. No response from support in over a week. I'm thinking they've disappeared. Has anybody heard from them?
Ray2023PLUS
Verified purchaser
Not disappeared. They met a rough patch, but will catch up.
dbennerVerified purchaser
Where did you hear that? Because I see no post about that, no response to several messages over the last 50 days. I want them to come back but it's not hard to put a auto responder on the email. Unless that is something they did recently. But again I have had catastrophic failures with this project. And while I should have done more research prior to jumping in 100% the rough patch does not excuse
simon01I've been trying to get in touch with them too but heard nothing back. In the past, they've responded incredibly quickly. Concerning.
kevin920PLUSVerified purchaser
AppSumo has informed me twice that their support team would reach out, but unfortunately, I haven't heard anything. For several weeks, no one has been available, and the software is riddled with bugs, rendering it unusable. I've had to stop the project and can only write off EmailDelivery as a very costly mistake.
If it helps anyone following this thread, I did get a reply from the team yesterday to my support query.
samartinPLUSVerified purchaser
I also got a response from them within the last few days. I am so excited that all of that setup time was not wasted - we literally completed all the steps to start using the service internally and sharing email to our network of nonprofits when we did not get a response for over a month, so we halted implementation. I hope there is better communication moving forward, even during rough times.
trongtriCan you contact via FB: https://www.facebook.com/profile.php?id=100081592209642