Q: Support ghosted?? After refund window closed??
Wondering if anybody have raised his concern to Appsumo support to see what they think about these types of behaviors.
Is this happening more often with software after the 60 days refund window ??
dbenner
Verified purchaser
Yes I have. this company quit doing updates on Jul 27th. they did 2 or 3 app updates every month and all of the sudden they are gone now. They do not answer support emails. I contacted appsumo that told me all they could do is forward it off to them. they ended up tagging me again to the same email address that I have already sent many messages to. I doubt anyone has any recourse on this.
anh2phatVerified purchaser
I also bought T3 from them and surprisingly they have been very good in the past. Even chatted with me on email about the issues I had. However it has been a month since I sent them some bug reports but have not received any response. We can be sure that this software will not be usable without support.
Verified purchaser
If they really left and are just abandoning it. it is likely not long before the beefree plugin stops working as they purchased it from beefree. I assume it requires a license to keep going based on what I see. However it might be using the free version. I just don't know.
ShopaholicPLUSVerified purchaser
I bought 4 of these tier 3 licenses. Company went ghosting its customers after refund windows closed.
ShopaholicPLUSVerified purchaser
Appsumo said they reached out to these guys and was told they are behind, but will get back to us. Well, WHEN? I don't have a working server when clients were depending on it. Each day passes by is each day I lose potential revenues. I am losing faith in LTD. A lot of hit and run nowadays.
devdbydesignPLUSVerified purchaser
I have Tier 3 and it's working fine. No recent updates, but I have seen the comments from Ian here: https://emaildelivery.canny.io/feature-requests/p/is-emaildelivery-still-supported-no-response-from-team
What are you struggling with? They've always suggested a Fiverr dev for setting up MTA. I used their recommendation, and haven't had an issue.
buysmartThanks. At this moment, I turned off the server because the MTA is behaving strangely. Bunch of activities that I don't recognize. Keep crashing the server. No mail sent yet it acted like it's sending. I ended up on SpamHaus the very same day the server went live. I posted my full message on their site