EmailWritr

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Member since: Feb 2022Deals bought: 54
2 stars
2 stars
Posted: Jul 29, 2023

Maybe don't trust the "saved projects" capability...

I was liking the set up of the email templates and could see how it's mapped out. I was using the emails in one of the sequences, worked hard on filling in the [brackets] and thinking up pain points, benefits, features, and then their explanations, and then...gone.

I saved this project a couple times - once originally from writing the first email. And then going back into it to write the second email. It's possible that the 1st email was gone when I went back in to write the 2nd email in the sequence. But after I "Updaetd Project" to save it, having wanting to save it first before copy/pasting things out of there, I went back in to grab them and they are gone. They are back to their original templates with the brackets and NONE of my work is in there.

I went to my Saved Projects and clicked the writing icon to edit it and - nothing. It's just the regular templates again. I am SO disappointed. I am a HUGE believer in reliability and dependability of a tool. If I can rely on it to do what it does and what it says it does, it's earned my trust. But if it does not accomplish what it claims to do - in this case, saving projects - then I have a grudge and will likely not use it anymore because I don't trust it.

I'm not sure if it's just happening to me, or others haven't quite noticed their projects gone either, or maybe I'm just that unlucky random person that tech attacked, or maybe they really don't save projects. But don't trust the capability of saving your project.

The only reason why I doubled up on tiers was the ability to have Saved Email Banks and now...useless. Very disappointed. I hope it's hiding somewhere and that I'm proven wrong! I really don't want to be right in this instance!

Founder Team
Peter_EmailWritr

Peter_EmailWritr

May 29, 2024

Hey Richies,

I'm sorry about your experience. Usually, we'd help you rectify it immediately if you had reached out to us via support, but you didn't, instead, you posted your complaints here.

On the other hand, we didn't know you dropped a review here since our deal had already ended.

Also, I remember we later helped you rectify it when you reached out.

I just found out we didn't reply to this, so I'm doing that now so other customers don't feel like we ignored it because it was a 2-star review.

Regardless, thanks for your review.

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