I'm a beginner in EMS but have been using mailch'mp for a number of years now sending newsletters out. I might be a unique case in that my newsletters are more like my blog posts to my subscribers as opposed to marketing. Some of the features I like about Encharge and things I would like them to add:

- Flow, haven't used this feature yet but looking forward to having a campaign manager for me!
- Subaccounts (but haven’t used it yet)
- MC (and many other apps) integration
- Event segmentation (Tier 5 only)

Improvements:
- Need newsletter templates, I was told this is in the pipeline
- Lack of embedded surveys in newsletters
- UI is actually good, not as nice as MC but easy to use.

I look forward to migrating all my newsletters to Encharge!