Hey, thanks for sharing your experience—even if it stings a bit to read 😅

Just want to clarify: we’d never want someone to feel like they’re left to “figure things out on their own.” That’s not how we operate, and not how our support team rolls.

We genuinely try to help every user who reaches out, and domain verification is something we’ve guided hundreds of folks through—it’s usually a simple fix once we check what’s going on with your DNS records or setup. If you didn’t get the help you needed, that’s on us, and I’m really sorry about that.

We’re a small but dedicated team (under new ownership in 2025), and we do care about making sure people succeed with Encharge. If you’re open to it, shoot us a message at [email protected]—we’ll make sure you’re not stuck on your own.

If you’ve already refunded, no worries—we respect your decision. But if you’re still on the fence, we’d love the chance to fix this properly 🙏